How many days you need to install the equipment?
Our main products are wires and cables, which do not require equipment installation. Our equipment is located in our factory, which is in China
How many staff abroad you sent to install the equipment?
Our expatriates include professional sales personnel and technical experts from the company.
You have sales target finished amount requirement to the distributor?
The sales target is set based on the local consumption and specific local conditions,
Can I transfer the money to you then you pay to other supplier?
This is not acceptable. Our company has clear regulations that require contracts to be signed and obligations to be fulfilled in accordance with the contract and legal provisions
Can I delivery the goods from other supplier to your factory? Then load together?
Under the condition that our goods are not damaged, we can ship other goods together.
When will you leave your factory and to have your spring festival holidays?
During the statutory holiday of the Chinese New Year, work usually stops for 12‑18 days (from the end of January to mid‑February each year). Goods can be prepared in advance before the holiday. During the holiday, online sales and technical personnel on duty can handle normal inquiries and drawing proposals, but workshop production and shipment are suspended.
How long is the warranty period?
The warranty period is 12 months from the date of delivery
How to claim compensation in case of quality issues?
For quality issues that are indeed our responsibility, we will be responsible for handling, exchanging, or returning the product free of charge, with all costs borne by us
Do You have office in shanghai or guangzhou that i can visit?
Yes, we have offices in Shanghai, Beijing, Guangzhou, Qingdao, Gansu, Sichuan, and Shandong
Can you send your staff to install the equipment for us?
We do not provide on‑site installation services, but we can offer you online technical support.
Can I only buy some spare parts from you?
Sure, we are committed to serving you wholeheartedly. If you have any needs, feel free to contact us at any time
Will you will attend the fair to show your products?
Yes, we will participate in exhibitions in Xinjiang, Guangxi, Xiamen, Shanxi, and other places this year. In the future, we will also go to other places to participate in more exhibitions, so as to promote our brand more rapidly
Why are your wire and cable prices higher than those of other companies?
The relatively high price of our products stems from our emphasis on product quality and after‑sales service. We utilize high‑quality materials and advanced production techniques to ensure stable performance, safety, and reliability of our products. Simultaneously, we provide comprehensive after‑sales service to ensure that customers have no worries during use.
Can you offer a discounted price?
We will offer certain price discounts based on the customer's purchasing volume and long‑term partnership. The specific discount rate needs to be determined through negotiation between both parties.
What is your products standardization?
Our company's production standards are as follows: strictly adhering to national standards, utilizing compliant raw materials, following standardized processes, and conducting rigorous inspections before product release.
How do you pack the equipment?
Our cables are packaged in finished reels, which saves time and effort, and is convenient and quick.
Can you can design the equipment according to our size?
Sure, if you have any specific models or specifications in mind, feel free to send them to us.
How many years have your company made this kind of equipment?
Our company has been established for twenty years since 2000
Which certificate do you have for your equipment?
Our company possesses certificates and qualifications for medium and high voltage cables, wires, control cables, photovoltaic cables, signal cables, mining cables, and more.
How many staffs do you have in your factory?
Our company has over 600 employees, from top to bottom.
How can I to be your agent in my country?
You need to possess relevant qualifications, meet local and national requirements, and have a legal business license.
Do you have any real project pictures of the equipment?
Yes, our company welcomes customers to visit at any time, 24/7. We also have promotional videos and brochures, which showcase our actual equipment and production photos
How far is your factory from the city hotel?
Our company offers five‑star service at our in‑house hotel, making you feel at home
How far is your factory from the airport?
The airports nearby include Jinan Yaoqiang Airport and Shijiazhuang Zhengding Airport, which are located within a distance of 100 kilometers
How long it will take from guangzhou to your factory?
You can take a flight to Jinan or Shijiazhuang, and it will only take a few hours to reach our company
Where is your factory located?
Our project is located in Hengde Industrial Park, Decheng District, Dezhou City, Shandong Province
Do you provide free spare parts ?
We cannot provide free spare parts, but we can supply them to you at cost price
Do you have detailed and professional installation manual?
Sorry, there is no paper manual for the goods. If needed, our team can provide technical guidance online.
If OEM is acceptable?
We fully support OEM/ODM. We can print customer brand LOGOs, replace equipment nameplates, customize outer packaging, and adjust text on the operation panel, all without incurring additional high OEM fees.
Do you provide sample? Free or charge?
Our company provides free sample wires for use.
What is your term of payment?
We do not have a payment term, all transactions are cash on delivery
Are you a trading company or a manufacturer?
We are a substantial company manufacturer, and we belong to the factory source
How long is your delivery time?
The delivery time is determined based on the order quantity and production standards
How many production lines in your factory?
Our company has 20 production lines.
