We warmly welcome user visits and inquiries, promptly providing product information and technical support. We can assist users in model selection and offer free cable knowledge training at our company headquarters.
After signing the contract, users are welcome to send personnel for supervision of manufacturing. We will promptly make improvements based on reasonable suggestions and cooperate with the resident personnel. We will strictly organize production according to the contract requirements and deliver on time. Upon request, we can conduct joint inspections before leaving the factory, provide quality assurance certificates and delivery notes before shipment, and arrange transportation on behalf of customers. If any damage occurs during transportation, we will promptly handle it to the satisfaction of the customer. Upon arrival, we can participate in acceptance inspections upon request. We will provide free training and on-site guidance for cable laying, use, and maintenance. In case of incorrect model selection, insufficient quantity, or urgent need for supply, we will prioritize production.
We will respond to service requests within 24 hours and immediately dispatch personnel to the site for on-site handling. During the warranty period (within 12 months after delivery), if there are quality issues that are indeed our responsibility, we will be responsible for handling, replacing, or returning the product free of charge, with the costs borne by us. Generally, we will be on site within 6 days, and within 3 days for emergencies. If the issue is the responsibility of the user, we will actively assist in resolving it. For products that are no longer suitable due to overcapacity or design changes, we will cooperate with the aftermath handling. If technical guidance is needed during installation and use, we will send professional personnel for free service. We can also assist in handling unused cables.
